AI for Plumbers
Stop losing emergency callouts to missed calls. Your AI answers the phone while you’re under the house, sends quotes for blocked drains and hot water jobs, and books work into your calendar — 24 hours a day.
Why Plumbers Lose More Jobs Than Any Other Trade
Plumbing is unique. A big share of your calls are urgent, your hands are usually wet or dirty, and you can’t exactly take a call when you’re soldering a copper joint under a sink.
Plumbers miss a large share of incoming calls during a typical work day — more than almost any other trade, because plumbing work is hands-on, messy, and often in confined spaces where you can’t reach your phone.
The kicker? So many plumbing calls are emergencies — burst pipes, blocked drains, hot water failures, gas leaks. These aren’t people browsing for quotes. They’re people with water pouring through their ceiling who will call the next plumber in Google within seconds if you don’t answer.
A single emergency callout can be worth hundreds of dollars, so missing even a couple a week adds up fast over a year. And that’s before you count the standard jobs, follow-on work, and word-of-mouth referrals those customers would have generated.
An AI that answers every call, triages emergencies instantly, and books standard work into your schedule isn’t a luxury — it’s the difference between a busy plumbing business and a thriving one.
Built Specifically for Plumbing Businesses
Not a generic answering service. An AI that understands plumbing, speaks the language, and handles your calls like a pro.
Emergency Call Triage
Instantly identifies burst pipes, gas leaks, sewage overflows, and hot water failures. Sends immediate alerts to your phone with full job details and customer address.
- Categorises calls: emergency, urgent, or standard
- Immediate SMS + call alert for genuine emergencies
- Captures address, access details, and problem description
- Provides basic customer advice while they wait
Quote Generation for Common Jobs
Generates professional quotes for blocked drains, hot water systems, tap repairs, toilet replacements, and leak detection based on your pricing templates.
- Pre-configured for common plumbing job types
- Adjusts pricing based on after-hours and weekend rates
- Sends PDF quotes via email or SMS
- Tracks quote status and auto-follows up
Smart Job Scheduling
Books jobs around your existing schedule, factoring in job duration by type and travel time between suburbs. No double-bookings, no overloaded days.
- Knows average duration: blocked drain vs full hot water install
- Factors in travel time between suburbs
- Handles rescheduling and cancellations
- Syncs with ServiceM8, Tradify, Fergus, and Google Calendar
After-Hours & Weekend Coverage
Captures every call from 5pm to 7am, plus weekends and public holidays. Emergencies get escalated immediately; everything else waits for morning.
- Professional after-hours greeting
- Emergency escalation protocol
- Books non-urgent work for next available day
- Morning summary of all after-hours activity
Trade Software Integration
Connects directly to ServiceM8, Tradify, Fergus, simPRO, and AroFlo. Jobs appear in your existing system with all details attached.
- Automatic job creation with customer details
- Attaches photos texted by customers
- Updates job status as work progresses
- Syncs invoicing with Xero and MYOB
Multi-Call Handling
Unlike you (or a receptionist), the AI handles unlimited calls simultaneously. Monday morning rush? No problem. Every caller gets answered first ring.
- Unlimited concurrent calls
- Zero hold times or busy signals
- Each call gets the same professional attention
- Peak call handling without extra cost
How It Works for Your Plumbing Business
From sign-up to fully covered calls in under 15 minutes. Seriously.
Tell Us About Your Business
Your services, pricing, service area, hours, and emergency protocol. We configure the AI to know your plumbing business inside out — from blocked drains to full bathroom renovations.
Connect Your Software
We link the AI to your job management system (ServiceM8, Tradify, etc.) and calendar. If you don’t use one, our built-in scheduler works great on its own.
Forward Your Calls
Set up call forwarding on your existing number. Forward all calls, overflow only, or after-hours only — your choice. Takes about 2 minutes with your phone provider.
AI for Other Trades
Work with other trades? See how AI can help electricians, builders, and HVAC businesses too.
Frequently Asked Questions
Common questions from plumbing business owners about AI call answering.
Yes. The AI triages every call by urgency. For genuine emergencies — burst pipes, gas leaks, sewage overflows, no hot water in winter — it sends you an immediate SMS and can call your mobile directly. It captures the customer’s address, the nature of the problem, and any access details so you can head straight there. For non-urgent calls (dripping tap, quote request), it takes a detailed message and books a callback for the next business day.
Yes. The AI is trained on common plumbing scenarios and asks the right follow-up questions to assess urgency. It understands terms like burst pipe, blocked drain, gas leak, hot water system failure, and sewage backup. Based on the caller’s responses, it categorises the call as emergency (immediate alert), urgent (same-day callback), or standard (next available booking).
Yes. You set up pricing templates for your most common jobs — blocked drains, hot water replacements, tap repairs, toilet repairs, leak detection — and the AI generates a quote based on the job details the caller provides. For straightforward jobs it can send the quote automatically. For more complex work, it takes the details and flags it for you to review before sending.
We integrate directly with ServiceM8, Tradify, Fergus, simPRO, and AroFlo. Jobs booked by the AI appear in your existing job management software automatically, complete with customer details, job description, and any photos the customer texted through. We also sync with Google Calendar and Outlook if you prefer a simpler setup.
The AI can remind customers about compliance requirements (e.g., plumbing compliance certificates for certain work types in Victoria), capture licence numbers and permit references, and send follow-up messages with completed documentation. It doesn’t generate compliance certificates itself — that’s still your job — but it handles the communication around it.
Plumbers often run several jobs a day, and the AI accounts for this. It knows your average job duration by type, factors in travel time between suburbs, and won’t overbook your day. If a customer wants a time that’s already taken, it offers the next available slot. If you’re running late, you can update your status from the app and the AI adjusts accordingly.
Stop Losing Emergency Callouts to Missed Calls
Never miss another call. Get set up in minutes.